The Business Administration - Customer Service certificate prepares students for proficiency in essential customer service skills, including effective communication, problem-solving, active listening and conflict resolution.

Upon completion, students will be equipped to provide exceptional customer support, ensure customer satisfaction, and contribute positively to customer relationships in a business environment.

Program Learning Outcome

Graduates will:

Demonstrate the ability to communicate effectively with all business partners and customers.

Major Courses

BUS 121 Business Math (3 Credit Hours)
MKT 223 Customer Experience (3 Credit Hours)
OST 136 Word Processing (3 Credit Hours)
WEB 214 Social Media (3 Credit Hours)

Total Program Hours: 12

Note(s):

The credits obtained from this certificate may be applied toward an Associate Degree in Business Administration.

This certificate is issued by Gaston College and is not associated with third-party certifications.

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