The Office Administration-Intermediate Certificate is an extension of coursework beyond the Office Administration-Basic Certificate in preparation for individuals to obtain entry-level positions in administrative support careers and provides professional development for the currently employed. It equips professionals to respond to the demands of a dynamic, computerized workplace.
Completion of the Office Administration-Basic certificate is required before beginning the Office Administration-Intermediate Certificate.
Program Learning Outcomes
Demonstrate proper use of terminology and effective communication techniques related to office administration.
Demonstrate the ability to manage working relationships with internal and external customers.
Demonstrate the ability to define a problem, identify possible solutions, and develop and implement solutions to issues arising in a business setting.